At Solina, our community of over 4,000 people share a passion for food and live our entrepreneurial culture.

We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word : delicious, nourishing, affordable, sustainable and convenient.

Solina is a fast growing business, with 43 production sites and R&D laboratory, we are present in more than 19 countries mainly in Europe and North America.

By constantly rethinking culinary solutions, we make food matter for people and the planet.

If you're ready for a new adventure in a fast-growing, passionate, international company, join us ! 

OBJECTIVE:

The Customer Service Officer is responsible for the continuous organization and optimization of the order administration, sampling (when requested) and when necessary some specific tasks to support sales people.

GENERAL RESPONSABILITIES & TASKS:

• responsible for the order acceptation, order input and order confirmation to client (order confirmation should be given within 2 working days to clients)
• communicate at a high level with the customers about the collection of the goods and/or supply of the goods to the customer
• responsible to make / collect all the necessary paper work, needed for shipments to customers
• inform all involved parties in case of new and relevant information concerning an order (delay, missing raw material, planning, quality, etc.)
• works are carried out guided by the requirements of the fields of food safety,

SKILLS, CAPABILITIES & KNOWLEDGE

• Strong communication skills, with the ability to engage effectively with customers, logistics personnel, and office staff
• Proactive and self-driven, demonstrating initiative in day-to-day tasks
• Creative and solution-oriented, able to work independently to resolve challenges
• Adaptable and flexible in dynamic environments
• Resilient under pressure and capable of managing stress effectively
• Well-organized with a structured approach to work
• Confident in making decisions within the scope of their responsibilities
• Committed to monitoring and ensuring progress on tasks and objectives